Employment History

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Contract Technical Writer III at Fresenius Medical Care
January 2019—present

Technical Writing: wrote and edited reports and instruction for use
Graphic Design: created concept art, label designs, and one-line drawings
Proposal Writing: in-sourced extractable chemical and leachable testing
SharePoint Administration: enabled and trained teams on collaboration
Software: Microsoft Office; Adobe CC; AutoCAD; SolidWorks; Windchill; Dreamweaver

Digital Content Manager and Digital Marketing Manager at Younique Products
January 2016—August 2018

Content Management: site editor, SEO, and curated meta
Web analytics: monitored traffic and page engagement; provided qualitative and quantitative analysis of events; executed audience and competitive analysis
Dashboards: created and curated Tableau dashboards for executives
Channel Marketing: paid search and social media campaigns
Project Management: proposed partial insourcing of services and established internal processes
Software: Microsoft Office; Adobe CC; Drupal; PHP Storm; Putty; HTML/CSS & JavaSCript: SEM Rush, Moz, Screaming Frog, Mailchimp; Google Analytics, Tableau

Content Writer at Purch
September 2013—December 2015

Content Management: developed content, SEO, and curated meta
Web analytics: monitored traffic and page engagement
Site Management: managed 209.4% growth in buy button clicks on 19-pages
Project Management: researched audiences, proposed content, and managed updates
Software: Microsoft Office; Adobe CC; Drupal; Adobe Marketing Cloud

P/T Layout/Copy Desk Editor at Standard-Examiner
June 2015—August 2015

Copy Desk Editor: recommended and edited AP wire stories for content, punctuation and voice
Print layout and photo editing: created Business section layout, including editing high-resolution images and generating daily stocks and commodities quotes
Software: Microsoft Office; InDesign

UX Writer at Bull Matrix Technologies
June 2012—April 2013

Discover: worked with clients to address business need
Design: created user journeys through research and one-on-one interviews
Development: created Product Requirements Documents for developers
Delivery: provided training materials, user guides, and other white papers for delivery
Software: Microsoft Office; Adobe CS; PHPStorm

Contract Technical Writer
February 2009—September 2013

Kaddas Enterprises: Created equipment cover installations manual
T.D. Williamson: Created technical manual for equipment assembly and operation
LabCorp: Followed product development of screen technology
Software: Microsoft Office; Adobe CS; Robohelp; Dreamwever

Technical Writer at Tomax Corporation
November 2007—February 2009

Technical Writing: managed the online knowledgebase for retail.net
Graphic Design: provided network diagrams, flow charts, and other illustrations for training and presentation materials
Software: Microsoft Office; Adobe CS; Robohelp; Dreamwever; Putty

English as a Second Language Tutor at WSU
September 2006—March 2007

I taught and tutored English as a Second Language to international students attending the college.

English as a Second Language Tutor at SLCC
August 2004—December 2005

I tutored English as a Second Language to international students and refugees attending the college.

Volunteer Experience

ESL Tutor at Guadalupe School
September 2010—December 2010

Tutored new language learners in their spoken English and reading comprehension skills

Development Writer, Intern at St. Anne’s Center
January 2009—June 2009

Evaluated and responded to RFP’s from business and government

Copy Editor at WSU Signpost
May 2007—July 2007

Edited incoming articles from student journalists.

Education

Weber State University
2006—2009

English with Professional & Technical Writing Emphasis and Sociology 

Salt Lake Community College
2004—2006

English and Digital Multimedia Design